Level 3 Hospitality Supervisor
The purpose of this programme is to enable hospitality supervisors to deliver excellence in customer experience and operational service standards by engaging and empowering their teams. They take responsibility for independently overseeing and managing shifts and a wide variety of hospitality services.
If this programme sounds right for you, you’ll be learning about:
- Your specialist hospitality area: bar, food and beverage, events, front office, housekeeping, concierge or hospitality outlet
- How to control stock, costs and minimise waste
- How technology can be best used to support your hospitality business
- Your customer and guest profiles
- Marketing strategies and the impact on the customer and sales
- How to plan, resource and organise teams to make memorable services moments
This programme will help you to develop the knowledge, skills and behaviours required to create memorable customer service experiences that drive results.
The Hospitality Supervisor apprenticeship is a Level 3 programme - equivalent to A Levels!
We work to customise the programme around your values and what matters most to you, whilst ensuring your people are working towards the apprenticeship standard. We want to know what you like to see and will deliver how you want us to.
Duration
13 months - this timeframe gives you the opportunity to complete all learning and complete functional skills (if required).
Entry Requirements
You will need to be eligible to work in the UK, and spend at least 50% of your working hours in England.
Skills Workshops
Our team of expert facilitators bespoke our workshops to ensure we are delivering with your business drivers and priorities in mind.
Individualised Learning
We will work with you to understand how you learn so we can offer you the right support. Our Hospitality Supervisor apprenticeship has a blend of online learning, face-to-face learning, projects, assignments and much more!
End-Point Assessment
Following your 13-month individualised learning journey, you will be ready for your End-Point Assessment. This End-Point Assessment (or EPA for short!) is your opportunity to showcase your new skills, knowledge and behaviours, demonstrate your new hospitality supervision knowledge by completing a final knowledge exam and discuss how you have put these into practice in your role, to determine your final grade, either pass or distinction.
2 hour multiple choice test
Online multiple choice test for 2 hours, asking you scenario-based questions.
Practical observation
You will be observed in the workplace for 4 hours to understand how you have put your learning into practice.
Business project
2000-5000 word business project to look at an idea, opportunity or challenge in the business. You will then present this for 30 minutes, followed by a question and answer session.
90-minute professional discussion
You will take part in a 90-minute professional discussion with an independent assessor, yourself and your employer. This will take place virtually.
Interested? We'd love to hear from you!
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