Level 4 Hospitality Manager
The purpose of this programme is to inspire, challenge and stretch hospitality managers to become leaders. They attract, build and empower teams, nurture and mobilise talent, control budgets, manage performance to maintain consistently high levels of service, and create lasting memories for customers and guests.
If this programme sounds right for you, you’ll be learning about:
- Your specialist management area: food and beverage manager, housekeeping manager, front office manager, revenue manager, conference and events managers, kitchen manager, hospitality outlet manager, multi-function manager
- How to attract, recruit and nurture talent
- How to deliver impactful training sessions
- How to coach performance to ensure high levels of customer and guest experience
- Preparing budgets and forecasts
- Analysing marketing strategies
- Interpreting and evaluating service and productivity data
- Leadership styles and leading change
This programme will help to develop the knowledge, skills and behaviours required to excel in the fast-paced and dynamic industry of hospitality.
The Hospitality Manager apprenticeship is a Level 4 programme - equivalent to a Higher National Certificate (HNC)!
We work to customise the programme around your values and what matters most to you, whilst ensuring your people are working towards the apprenticeship standard. We want to know what you like to see and will deliver how you want us to.
Duration
15 months - this timeframe gives you the opportunity to complete all learning and complete functional skills (if required).
Entry Requirements
You will need to be eligible to work in the UK, and spend at least 50% of your working hours in England.
Skills Workshops
Our team of expert facilitators bespoke our workshops to ensure we are delivering with your business drivers and priorities in mind.
Individualised Learning
We will work with you to understand how you learn so we can offer you the right support. Our Hospitality Manager apprenticeship has a blend of online learning, face-to-face learning, projects, assignments and much more!
End-Point Assessment
This is your opportunity to showcase all the new skills, knowledge and behaviours you have developed over the 15-month apprenticeship programme. When you, your line manager and your dedicated workplace coach agree you have achieved the right skills, knowledge and behaviours, you will enter End-Point Assessment. You will then have 12 weeks to complete the four elements below which determines your overall grade:
90-minute multiple choice test
Online multiple choice test for 90 minutes, asking you 35 scenario-based questions.
Business project
You will compose a 9000-word business project, based on a challenge, idea or opportunity for improvement in the business. Following this will be a presentation of your project, followed by a question and answer session.
90-minute professional discussion
You will take part in a 90-minute professional discussion, similar to a competency-based interview. This will take place virtually.
Witness testimonies
You will gather constructive and objective feedback regarding your competence. This feedback can be from a line manager, a peer, a direct report or a main stakeholder.
Following the completion of these elements, you will gain your final grade: a pass or a distinction.
" We recently had a skills development workshop where we learnt about recruitment and, in particular, the impact and challenges of this across the hospitality industry over the past year. I was able to think about this from the perspective of managing my own pub which was great to use towards my business plan"
Level 4 Hospitality Manager Apprentice
Interested? We'd love to hear from you!
Contact Us
